Mobile Guardian Support Process Update

We've released a new security update aimed at bolstering the protection of our platform. 

This update focuses on implementing advanced security measures to reinforce access security.

The primary goal of this enhancement is to ensure that Mobile Guardian remains a safe and secure environment for all users, maintaining the utmost security standards at all times. 

Due to this, it's important to note that the update will impact our support process.

Rest assured, our support team will continue to provide assistance as usual, albeit with a minor adjustment. 

1. Going forward, when our team requires access to your school dashboard, you'll be asked to create a support account on their behalf. 
2. Once their task is completed, they'll request that you promptly delete the account from the school system.

To assist you in navigating these changes seamlessly, we've prepared some helpful guides:

• Guide to Creating Support User
• Guide to Removing Support User

Thank you for your attention to this matter. We're committed to ensuring a smooth transition and maintaining the highest standards of security for our users.