The application install queue allows the Admin to monitor the status of application installations and removals for iOS devices in the school. Follow the steps below to access and understand the application install queue.
Monitoring Application Installations and Removals for iOS Devices
Access the Application Install Queue
- Log In: Log into your Mobile Guardian School Dashboard.
- Navigate to Devices: In the left-hand navigation bar, click on the “Devices” tab.
- Select Application Install Queue: Click on the “Application Install Queue” option.
View Pending Tasks
- View Devices with Pending Tasks: The screen will display devices that have pending tasks. For example, the image shows 1 device with pending tasks.
- Detailed View: Click on the device row to view detailed information about the pending tasks.
Understand the Status of Pending Tasks
Status Columns: The status of each pending task can be seen in detail.
- Last Seen Valid:
indicates the device has not been seen within a rolling 24-hour period and it will not be picked up by the background sync.
- No Pending Actions:
indicates there is a pending action/command for the device - no records will be processed until the device has responded or 30 minutes have passed since the last action.
- Send After Valid:
indicates the individual application has had at least one command issued and the device has either failed or not responded. The application will become valid once the specified time has been exceeded.
Notifications: As the pending tasks are processed, a notification will pop up to confirm success, and the list will be updated accordingly.
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