Apple requires that you create and upload an APNS certificate to Mobile Guardian before Mobile Guardian is allowed to interact with your devices (manage applications, send commands, send configurations to apply restrictions, etc.).
Technically, to manage more than 10 iOS devices in your school account you need an Apple MDM Push Certificate. Once you reach more than 10 devices you will need to add your own Apple APNS certificate and re-enroll the existing iOS devices. We recommend that you do this at the beginning to avoid the hassle of re-enrolling those devices, it's one less thing to think about at a future date.
This process is an easy one and shouldn't take more than a few moments. Before you start you will need to have an Apple ID in order to generate your APNS. If you do not have one then please click on
Step 1 - Download your certificate signing request (CSR), signed by Mobile Guardian
Once logged into your Mobile Guardian School Dashboard, on the left-hand side panel click on Settings, in the drop-down menu select IOS MDM Settings.
Step 2 - Download your Certificate Signing Request(CSR)
On the right-hand side you will see the link to download your CSR.
Click on that download link and keep this for when you need to upload it to Apple.
Step 3 - Generate the APNS certificate from the Apple
Click on the Apple Push Certificates Portal link.
You will be taken to an Apple Login page
Sign in using the Apple ID you would like to link to the certificate.
Step 4 - Upload the Mobile Guardian CSR to Apple and download your push certificate
Click on Create a Certificate
Once you click on Create a Certificate, you will be directed to Apple’s Term of Use page. Once you have read and agreed to the terms and conditions, you can proceed by ticking the checkbox “ I have read and agree to these terms and conditions” and clicking on “Accept”.
Once you clicked on Accept you will be directed to the “Create a New Push Certificate” page,
On this page, you can upload the Mobile Guardian CSR which you downloaded in Step 2 by clicking on the “Choose File” button.
Once you have uploaded the “Mobile_Guardian_APNS.csr” file you can proceed to click on the “Upload” button.
Once you have clicked on “Upload”, you will be directed to a screen that will confirm that you have uploaded the new push notification successfully and you can proceed by clicking on the Download button to download the APNS certificate.
Step 5 - Upload your APNS certificate onto the Mobile Guardian platform
Navigate back to the Mobile Guardian iOS MDM Settings screen as per Step 1 and Step 2, and then click upload your APNS by clicking on the Update/renew Certificate button.
Once you have clicked on the Update/renew Certificate button a popup will appear, give your Apple ID a name and upload your certificate by clicking on the “Select Certificate” button.
Once you have uploaded the certificate click on the Update Certificate button.
Once you clicked on the “Update Certificate” button a message will appear in the top right corner that your upload was successful and your screen should now include your certificate details.
Important to note:
If you revoke or add a new certificate to this section then you will need to un-enroll and re-enroll all devices.
The certificate must be renewed annually through the AppleID portal so please ensure that you retain the login details. A certificate renewal does not require the re-enroll of devices.
We will remind you when the certificate is coming up for renewal.
Please let us know if you found this helpful!
Thanks for reading :)
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