The process for removing Mobile Guardian from your devices varies by operating system. Follow the appropriate steps below based on your device type.
iOS
- Go to Settings → General → Device Management
- Remove the remote profile from the device management section.
- Manage the device via the DEP portal (e.g., move it to another MDM server).
- Factory reset the device to completely remove the Mobile Guardian MDM remote profile.
Android
- Remove Mobile Guardian as a device administrator from settings. Please refer to your device manual for specific information.
- Uninstall the Mobile Guardian app.
- If prompted for a PIN, try the default pin.
- If using the school dashboard, a custom PIN may also be set in the Global Preferences or on the device information page.
- You can perform the wipe either on the device or from the dashboard if the device is blocked.
- Remove or delete the device from the dashboard.
- Factory reset the device.
ℹ️
Note
Note the current managed email address, as you may need to sign
in with that email after the device wipe to complete the new
sign in.
- Log in to your Mobile Guardian dashboard.
- Navigate to Devices → All Devices.
- Select the Device Information icon (eye) for the required device.
- Choose Actions and then Wipe.
- Once the device is reset, you can delete it by selecting the trashcan icon.
ChromeOS
- Manage the device via the Google Workspace portal.
- The removal process involves undoing the steps taken to put the device into Mobile Guardian.
macOS
- Go to System Preferences → Profiles.
- Remove the MDM profile. You will require the removal password found on the Global Preferences tab.
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