Removing an MDM profile from a Device Enrollment Program (DEP)-enrolled iOS device can be challenging due to the inherent security features that ensure device compliance and management. However, there are scenarios where un-enrolling a device from the MDM becomes necessary, such as transitioning to a new MDM solution or repurposing devices. This guide provides a detailed step-by-step approach to removing the MDM profile from DEP-enrolled devices, explaining the necessary permissions, settings, and actions needed to complete the process effectively. By following this guide, users can successfully remove MDM restrictions while maintaining control over their devices in a secure and compliant manner.
Log in to your Apple School Manager (ASM) or Apple Business Manager (ABM) portal.
- Navigate to Devices.
- Find and select the device you want to offboard.
- Select the edit icon on the right.
- Select unassign from the current MDM
- Select Continue
Removing the MDM from the Mobile Guardian Dashboard
Navigate to Devices:
- On the Mobile Guardian Dashboard, go to Devices > All Devices.
- Click on the Device Information icon (eye) for the required device.
Remove MDM:
- Select Actions.
- Click on Remove MDM.
Once the command has been acknowledged by the device, the Mobile Guardian application will be uninstalled.
Delete Device:
- After MDM removal, delete the device from the Mobile Guardian Dashboard by selecting the trashcan icon.
Factory Reset:
- On the device, go to Settings > General > Transfer or Reset.
- Select Erase All Content and Settings.
- Select Erase All Content and Settings and confirm.
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