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DEP - Adding a Reseller ID or New Devices

  • Updated

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In this article, you will learn how to manage your Apple Reseller’s access to your Apple School Manager account and the required resynchronization after changes are made. 

 

This guide covers adding a Reseller to your Apple School Manager account, managing your devices on an MDM Server, and resyncing devices with Mobile Guardian.

 

What You Will Learn

Adding a Reseller ID

Adding a reseller to your Apple School Manager account allows the reseller to assign your new devices to your MDM server, ensuring they are managed with the relevant profiles and rules before arriving on location.

 

#Note: Your Apple Supplier must be added to your DEP account to add new devices to the relevant MDM group.

 

ID Information Required:

  • Your Organization's ID
  • Your Apple Supplier’s ID

To Find Your Organization's Apple DEP ID:

  • Log in to your Apple DEP account.
  • Click Logged in User at the bottom left, then select Preferences.
  • Select “Organization Information
  • Send your ID to your Apple Supplier.

#Note: Request that your Supplier send you their ID if you don't already have it.

 

 

To Add Your Supplier's Apple DEP ID:

  • Log in to your Apple DEP account.
  • Click on Logged in User at the bottom left.
  • Select Preferences.
  • Click on the MDM Server assignment.
  • Add the Reseller ID in the Reseller ID box.
  • Select Done.

 

 

 

#Note: Now, your Apple Reseller can add your new devices to your Apple DEP account for easy, remote enrollment

Important Notes:

  • You will need to assign newly added devices to an MDM server once the supplier has added the devices to your ASM account.
  • If you have devices on your Device Enrollment Program from a previous MDM, move these into the correct MDM group for Mobile Guardian.
  • For more details on adding a Reseller ID, see Apple’s Device Enrolment Program Guide.

Moving/Adding Devices to an MDM Server

If devices are linked to your Apple DEP account from previous MDM efforts, you can move them into an MDM group for Mobile Guardian.

 

What You’ll Need:

A list of all device serial numbers; either a CSV, (a comma-separated list) or an order number if purchased directly from Apple.

 

Steps:

  • Log in to your Apple DEP account.
  • Click on Devices.
  • Select All devices or Selected devices
  • Select Edit
  • Select Assign to the Following MDM
  • Click the dropdown menu and select your MDM server.
  • Click Continue.

 

 

 

You've successfully updated the devices on your server! Now, resync devices in the Mobile Guardian dashboard to reflect these changes.

 

Resyncing Devices in Mobile Guardian

To ensure Mobile Guardian is updated with any changes made to your Apple School Manager server, you need to resync devices.

Steps:

  • Log in to your Mobile Guardian dashboard.
  • Click Settings, then iOS MDM Settings on the left.
  • Under “Apple Device Enrollment Program (DEP),” click Resync Devices.

 

 

  • This will populate your device list with the new devices, which will appear greyed out until reset. 
  • Once reset, the devices will show as active and enrolled in Mobile Guardian, providing complete details of each device.

Devices added to your Apple School Manager DEP profile will now be easily and effectively managed by you and Mobile Guardian.

 

Please let us know if you found this helpful!

Thanks for reading! 🙂

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