DEP - Adding a Reseller ID or New Devices

In this article, you will learn how to manage your Apple Reseller’s access to your Apple School Manager account, and the required resynchronization after changes are made.

This article will take you through the process of adding a Reseller to your Apple School Manager account, managing your devices on an MDM Server with Apple School Manager, and the required resync of devices with Mobile Guardian.

What will you learn?

1. How to add a Reseller ID to Apple School Manager
2. How to move/add devices to an MDM Server
3. How to Resync devices on Mobile Guardian

1. How to add a Reseller ID

The addition of a reseller to your Apple School Manager account will allow the reseller the ability to assign your new devices to your MDM server.

This ensures that the new devices are managed with their relevant profiles and rules before even arriving on location.

Note: For your Apple Supplier to add new devices to the relevant MDM group within Apple’s DEP, your Apple Supplier must be added to your DEP account.

Step-by-step Guide

ID information required: 

• Your Organization's ID
• Your Apple Supplier’s ID

To find your organisation's Apple DEP ID

I. Login to your Apple DEP account

II. Click Settings, and then select Enrollment Information

III. Under “Institution Info” you will find your “Organization ID” number

IV. Send your ID to your Apple Supplier

V. Request that your Supplier send you their ID (if you haven't already) 

To Add your Supplier's Apple DEP ID

Once your supplier has provided you with their Supplier/Reseller ID, you may add them to your account:

 I. Login to your Apple DEP account

II. Click on Login User on the bottom left

III. Select Devices preferences

IV. Click on MDM Server assignment 

V. Add the Reseller ID in the Reseller ID box

VI. Click the plus (+) button to add the Reseller

VII. Select Apply

Now your Apple Reseller will be able to add your new devices to your Apple DEP account, allowing for easy, simple, and remote enrollment!

Congratulations!

To Note: 

• You will need to assign these newly added devices to an MDM server once the supplier has added the devices to your ASM account.
• If you already have devices on your Device Enrollment Program (e.g. for a previous MDM) we recommend moving these into the correct MDM group for Mobile Guardian.

If you would like greater detail on how to add a Reseller ID please see Apple’s Device Enrolment Program Guide here

2. How to move/add devices to an MDM Server

If devices are already linked to your Apple DEP account, from previous MDM efforts, you may easily move them into an MDM group for Mobile Guardian.

What you’ll need: 

• A list of all device serial numbers; either a CSV, a comma-separated list, or an order number if you have purchased directly from Apple 

Let's move your devices to a new group:

I. Login to your Apple DEP account

II. Click on Devices

III. Select the type of list you have

• Serial Number - for a comma-separated list
• Order Number - for purchases made directly from Apple
• Upload CSV file - if you have a csv file of your device ID’s

IV. Under “Choose Action” select the drop-down menu below “Perform Action”

V. Select Assign to Servier

VI. Below “MDM Server”, click the dropdown menu

VII. Select your Mobile Guardian server

VIII. Click Done

Nice! You have successfully updated the devices on your server! 

In order for these changes to reflect on Mobile Guardian, you need to Resync Devices in the Mobile Guardian dashboard. 

3. How to Resync Devices in Mobile Guardian

This step is required whenever there are any updates to your Apple School Manager server to ensure Mobile Guardian is updated too.

Once you have done the above, or additional devices have been purchased and added by your reseller/supplier, you'll need to Resync Devices in the Mobile Guardian dashboard. 

Let's begin: 

I. Login to your Mobile Guardian dashboard

II. Click Settings followed by iOS MDM Settings on the left

III. Under “Apple Device Enrollment Program (DEP)” click Resync Devices as shown below

This will populate your device list with the new devices. However, they will be greyed out on the list.

This means that you will not be able to view further details until you reset the devices. Once tested, the devices will appear active and enrolled in Mobile Guardian. Providing you with the complete details of each device.

Well done! Devices added to your Apple School Manager DEP profile will now be easily and effectively managed by yourself and Mobile Guardian.

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