How to re-scope applications on the Dashboard

In situations where applications are not installing or you encounter license issues with an application on your Mobile Guardian-managed devices, follow the steps below to troubleshoot and resolve the problem.

Step-by-Step Guide

• Navigate to Mobile Guardian Dashboard.

• Click on the Application tab in the left-hand menu.
• Search for the application experiencing installation or licensing issues using the search bar.

Edit the Application Settings

• Select the application by clicking on the pencil icon next to it.
• Navigate to the Settings tab.

Note Down Current Tags

• Under the Settings tab, locate the Auto Install or Self Install tags associated with the application.
• Take a screenshot or save the tags for future reference.

Remove Tags

• Remove the tags from the application.
• Click on Save to confirm the changes.

Disassociate Licenses

• Select the Licenses tab.
• Click on Disassociate All to remove all licenses from the devices.

• Refresh the page and give it some time to remove all licenses from the devices. Ensure that all licenses are cleared before proceeding.

Reapply Tags

• Return to the Settings tab.
• Re-add the tags you saved earlier to the application settings.
• Click on Save to confirm the re-added tags.
• Go to the Devices tab.
• Click on Re-Push to All to synchronise the devices with the updated application settings.

Optional Step: Push Installation

• If needed, you can manually push the application to all devices or only to devices missing the installation:
  • Push to All Devices: Select this option to reinstall the application on all targeted devices.
  • Push to Missing: Choose this to push the application only to devices where it’s currently missing.

Important Notes

• Device Lock Status: If devices display "NOT NOW" in the MDM commands, they are likely locked. The application will automatically install once the device is awake and unlocked.
• Licensing Errors: If licensing issues persist, ensure that all previous associations are completely cleared before reapplying the tags.

Following these steps should resolve most application installation and licensing issues. If problems persist, consider checking network connectivity or reaching out to Mobile Guardian support for further assistance.

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Thanks for reading 🙂