In cases where applications are not installing or you are having licenses issue with an application, we recommend the following steps.
Step 1: Login to your Mobile Guardian Dashboard
Step 2: Go to the Application tab and search for the application in question
Step 3: Select the application by clicking on the pencil icon
Step 4: Take note of the tag under the settings tab > Auto Install or Self Install tags and either take a screenshot or save them for later
Step 5: Remove the tags from the application and select Save
Step 6: Select the Licenses tab and click on Disassociate All
Step 7: Select Devices tab within the application and refresh the page and give it some time to remove all the licenses from the devices
Step 8: Now that the licenses have been disassociated from the devices go back to the application settings tab
Step 9: Add the tags back to the settings
Step 10: Select Save and go to devices tab and sync all
(Optional) You can push to all devices or push to missing if necessary from the devices tab in the application
Notes: If the devices say NOT NOW in the MDM commands then the devices are likely locked, the application will install once the device is awake and unlocked.
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