How to obtain Debug logs on Chromebooks

If you need to generate debug logs for the Mobile Guardian extension on your Chromebook, follow these simple steps:

Access the Mobile Guardian Extension

• Open your Chrome browser and click on the Mobile Guardian extension icon.
• From the Left Navigation menu, select the About option.
• Select Get Debug info

Enter the School PIN

You will be prompted to enter your school PIN. This PIN is configured in the School Admin Dashboard under Global Preferences. By default, the PIN is typically set to 1234. If this default PIN doesn't work, try entering 8746 or 8476.

Download the Debug Logs

Once on the Debug page, click on the Download button to save the log file to your device.

This log file can be shared with your IT administrator or Mobile Guardian support for troubleshooting and further analysis.

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