How does the subscription service work? Can I cancel my subscription?

You can manage your subscription by simply clicking on the View billing information in the menu panel.

This section allows you to complete the following actions:

• Updating licenses (Pro)
• Upgrading or downgrading subscriptions
• Changing Payment methods
• Viewing Billing History
• Cancelling Subscription

Updating Licenses (Pro)

If you are on the Pro Package and you acquire more devices, you will need to increase the amount of licenses you currently have purchased. Simply click on the Update your subscription button, on the Pro package and click on Update Now.

This will open up your current license information with an option to increase your licence count or add on the optional extras.

Click Checkout one you have completed your selection.

Upgrading or downgrading subscriptions

If you are on either the Pro or Light you have the option to upgrade or downgrade.

Simply click on the Update your subscription button, and the plan options will be displayed.

Click on the plan you wish to change to and and checkout once completed. If you are looking to upgrade to the Elite plan, please click on the Contact us button and a representative will contact you shortly.

Changing Payment methods

You have two options when purchasing a subscription with Mobile Guardian, you can sign up and purchase your subscription by simply entering in your credit card details. This will give you access to your new dashboard instantly. 

For those schools who prefer to have manual EFT payments, when you sign up for your subscription you can request to have manual payment account.

Once the request has been triggered, the Mobile Guardian support manager will contact you to set up your subscription and your payment. If you have subscribed to a manual payment plan and would like to switch payment type, click on the Change Payment Method.

Viewing Billing History

Cancelling Subscription